Terms of service

Overview

This website is operated by Benson Shop. Throughout the site, the terms “we”, “us”, and “our” refer to Benson Shop.

By accessing our website or placing an order, you agree to comply with the following Terms of Service, including all related policies referenced on this website.

Our store is hosted on Shopify Inc., which provides the e-commerce platform used to offer products and services to customers.

1. Eligibility

By using this website, you confirm that you are of legal age in your state or territory of residence.

You agree not to use this website or its products for any unlawful purpose or in violation of applicable laws and regulations.

2. Website Use

We reserve the right to refuse service, cancel orders, or restrict access to the website at our discretion.

You agree not to:

  • Misuse the website

  • Attempt unauthorized access

  • Distribute malicious software

  • Interfere with website security or operation

  • Reproduce or exploit website content without permission

3. Product Information

We aim to provide accurate product descriptions, pricing, and images. However, minor differences in product appearance or packaging may occur.

Product availability, pricing, and descriptions may change without notice.

We reserve the right to limit quantities or discontinue products at any time.

4. Orders & Payments

Orders are subject to acceptance and availability.

We reserve the right to refuse or cancel orders suspected of:

  • Fraudulent activity

  • Unauthorized transactions

  • Policy violations

Customers are responsible for providing accurate billing, shipping, and contact information during checkout.

Payments are processed through secure encrypted payment systems, including PayPal protected checkout where applicable.

5. Shipping & Delivery

Orders are generally dispatched within 48 business hours after payment confirmation.

Estimated delivery times:

  • Metro Areas: 2–5 business days

  • Regional Areas: 3–7 business days

Shipping times are estimates only and may vary due to courier or external factors.

Orders are shipped using discreet outer packaging with no visible branding.

Tracking information will be provided where available.

6. Returns & Refunds

If you experience an issue with your order, please contact our support team for assistance.

Refunds, replacements, or return approvals are handled in accordance with our Refund & Return Policy and applicable consumer protection laws.

7. Third-Party Services

This website may use third-party services, including:

  • Payment providers

  • Shipping services

  • Analytics tools

We are not responsible for the policies, content, or practices of third-party services or websites.

8. Privacy

Your use of this website is also governed by our Privacy Policy.

By using our services, you acknowledge and agree to the collection and handling of information as described in our Privacy Policy.

9. Limitation of Liability

All products and services are provided on an “as is” and “as available” basis.

Benson Shop shall not be liable for any indirect, incidental, or consequential damages resulting from the use of this website, shipping delays, or purchased products.

10. Changes To Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

Continued use of the website after changes are published constitutes acceptance of the updated Terms.

11. Governing Law

These Terms of Service shall be governed and interpreted in accordance with applicable Australian laws.

Contact Information

For customer support or questions regarding these Terms, please contact:

Email:
jamesharvey.work.official@gmail.com

WhatsApp:
+852 60926653