Refund & Return Policy
Overview
At Benson Shop, we aim to provide a smooth and reliable shopping experience for all customers. Please review our refund and return policy carefully before placing an order.
Order Cancellation
Orders may be cancelled before dispatch.
If your order has not yet been shipped, a full refund can be issued to the original payment method.
Once an order has been dispatched, cancellation requests may no longer be accepted.
Return Eligibility
Returns may be requested within 14 days after delivery.
To qualify for a return:
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Items must remain unused
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Products must be in original packaging
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Proof of purchase is required
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Items must not be damaged after delivery
Returns sent without prior approval may not be accepted.
Non-Returnable Items
For hygiene and safety reasons, certain opened or used tobacco-related products may not be eligible for return unless the item arrives damaged or incorrect.
Return Process
To request a return, please contact our support team first.
Our team will provide:
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Return instructions
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Return approval
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Correct return address
Please do not send items directly without confirmation from support.
Refund Process
After the returned item is received and inspected, we will notify you regarding the refund status.
Approved refunds will be processed back to the original payment method within several business days.
Processing times may vary depending on PayPal or your financial provider.
Late or Missing Refunds
If your refund has not appeared yet:
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Recheck your payment account
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Contact PayPal or your payment provider
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Contact your bank if necessary
Some financial institutions may require additional processing time.
Shipping Costs
Original shipping costs are generally non-refundable unless the return is caused by:
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Incorrect items received
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Damaged products
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Shipping errors
Approved returns will not be charged restocking fees.
Contact Information
For refund or return assistance, please contact:
Email:
jamesharvey.work.official@gmail.com
WhatsApp:
+852 60926653